Job Description

Overview

Evening and Weekend Intake Specialist (Bilingual) Wilhite Law Firm. The award-winning Wilhite Law Firm is seeking an energetic, bilingual (Spanish/English) Intake Specialist to join our team on a weekend and evening schedule. In this role, you will be the first point of contact for potential personal injury clients, making a positive first impression and guiding them through the intake process.

What Youll Do

• Serve as the initial point of contact for clients by phone, text, and email during weekends and nights
• Establish immediate rapport and assess potential cases, determining whether to move forward or close the inquiry
• Promptly update case details in our systems (e.g., Filevine and Lead Docket) to ensure accurate, timely record-keeping
• Gather and review documents, photos, and other pertinent case information to support our legal teams review
• Send and manage contingent fee agreements and client releases using our electronic platforms
• Issue decline letters within one day for non-viable cases
• Assist with data entry and other office tasks as needed

Requirements

• Prior experience as an Intake Specialist or in a related role at a personal injury law firm
• Bilingual fluency in Spanish and English
• Exceptional communication skills, both verbal and written, with the ability to handle sensitive information discreetly
• Strong organizational skills with keen attention to detail and the ability to multitask in a fast-paced environment
• Comfortable working independently and as part of a supportive, family-like team
• Experience with Microsoft Office; familiarity with Lead Docket and Filevine is a plus
• A positive, can-do attitude and the ability to work effectively under pressure
• High school diploma or equivalent required

Schedule

Shift Hours are Monday through Friday 12pm-9pm and Saturday/Sunday 8am-5pm. Hybrid position.

Compensation & Benefits

• Pay Range: $23-26/hr
• 401(k) with matching
• Health insurance
• Pet-friendly campus

About Wilhite Law Firm

At Wilhite, our historic downtown Denver location offers a unique and inviting environment where every team member is valued. We pride ourselves on a culture that feels like familyone where every contribution matters and every day brings the opportunity to make a real difference in peoples lives.

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