To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.
Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents.
Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards.
Register patients, update patient records, verify insurance accurately and timely, and check patients out.
Determine, collect, and process patient payments and address collection and billing issues.
Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests.
Balance daily patient charges (cash, check, credit cards) against system reports.
Complete closing procedures by preparing closing documentation and submitting required reports.
Complete cash control procedures and secure financial assets.
Maintain complete and accurate documentation.
Other duties and responsibilities as assigned.
Previous medical clerical experience minimum 2 years preferred. Basic computer knowledge, e.g., Microsoft Office. Medical EMR experience required. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.
PS: It's All About You!
American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.
We are an Equal Opportunity Employer.
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